We offer various secure payment methods, including credit and debit cards (Visa, Mastercard, American Express, UnionPay), TWINT, PayPal, Klarna, prepayment, Shop Pay, as well as wallets like Apple Pay and Google Pay.

As long as your order has not yet been shipped, it is often possible to modify or cancel it. Please contact us as soon as possible via our contact form so we can assist you.

Please check your spam/junk folder first. If you don't find anything there, a typo in the email address or a technical filter might be the cause. Contact us – we will be happy to resend the confirmation to you.

Delivery typically takes 1–3 business days (depending on product and delivery location). Once your package is on its way, you will receive a shipping confirmation with tracking information.

Shipping costs are displayed transparently at checkout before you complete your order. This way, there are no surprises.

Cost 7.90.- Free shipping for orders over CHF 70.-

We currently deliver within Switzerland. Additional countries may be added in the future. You can see the available shipping destinations at checkout.

After shipping, you will receive an email with a tracking link. You can use this to check the current status of your delivery at any time.

Yes. You have a statutory right of withdrawal. All details regarding deadlines, procedures, and conditions can be found in our cancellation policy.

1. Contact us via the contact form (have your order number ready).
2. You will receive information about the return process.
3. After receipt and inspection of the goods, we will refund the amount.

Please return goods in suitable packaging if possible, so they are protected during shipping.

After receipt and inspection of your return, the refund will be made via the originally used payment method. The exact duration also depends on the payment provider.

Please contact us as soon as possible with your order number and – if possible – a photo. We will quickly find a solution (replacement, exchange, or refund).

The right duvet primarily depends on your individual thermal sensation and your sleeping environment:

• Summer duvet: if you tend to get warm quickly or have higher temperatures in your bedroom.
• Winter duvet: if you like it cozy and warm, or if the room is rather cool.
• All-season duvet: the all-rounder if you are looking for a solution for the whole year.

In each product description, you will find information on thermal performance and a clear recommendation.

Many of our products are allergy-friendly and are marked accordingly in the product description. Please pay attention to information regarding material, casing, and care.

The right size depends on your body height, your sleeping style (calm/restless), and whether you sleep alone or with a partner. As a rule of thumb: opt for a larger size if you want more freedom of movement.

Yes. Depending on the model, the warmth level and filling quantity differ. In the product details, you will find information on thermal performance (e.g., light/medium/warm) and the recommended season.

Aerate your duvet regularly and use a suitable cover. Always observe the care instructions on the product or label, especially regarding washing temperature and drying.

That depends on the specific product. You will find the exact details in the product description and on the care label. Please adhere to these instructions to maintain their shape and function.

This varies depending on use and needs (e.g., allergies). As a rule of thumb: wash covers regularly, clean duvets/pillows according to care instructions, and air them out well in between.

You can reach us via the contact form in the shop or by calling 0412892100. Please provide your order number so we can assist you faster.

We usually respond within 24 hours (on weekdays).

Yes. Your data is transmitted encrypted and processed according to our privacy policy. Payment data is handled via secure payment providers.