Help & Service

Duvet-König

We are here for you – fast, personal & competent

Do you have questions about duvets, pillows, bed linen, fitted sheets or ordering? Our team will be happy to assist you – by phone or email.

Free Consultation Fast Response Shipping from Swiss Warehouse Showroom Emmenbrücke (LU)
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Quick Help – most frequent topics

Duvet & warmth level consultation

Summer, winter or 4-season? We help you choose the right duvet based on room temperature and warmth needs.

To the Duvets

Pillows & neck comfort

Soft, medium or firm – and what height? Perfectly tailored for back, side or stomach sleepers.

To the Pillows

Sizes & fit

Swiss sizes, covers, fitted sheets: We help you make the right choice for mattress height and pillow shape.

To the Fitted Sheets

Ordering, delivery & shipping

Information on delivery times, shipping from CH warehouse, tracking and shipping costs. Our team will help immediately with any questions.

To Delivery & Shipping

Frequently Asked Questions (FAQ)

How do I find the right pillow for my sleeping position?
Basic rule: Side sleepers usually need more support (height/firmness), back sleepers medium support, stomach sleepers rather flat/soft. We offer free advice – by phone, email or in the showroom.
Which duvet warmth class suits me?
Room temperature, feeling of warmth and material (e.g. down, fiber) are decisive. For maximum flexibility, 4-season duvets are popular. We help you choose the optimal solution.
Are products suitable for allergy sufferers?
Depending on the product category, we offer easy-care and allergy-friendly variants. Please refer to the product description or ask us directly.
Where can I find care instructions (washing, drying, temperatures)?
The exact care instructions are listed with the product or on the label. We are happy to assist you with a quick recommendation (e.g. 60 °C, tumble dryer suitable).
Can I view or test products in the showroom?
Yes – in the showroom in Emmenbrücke (Lucerne) you can feel, compare and (depending on the product) test materials. Please enter your opening hours in the address section or link to the showroom page.

Do you need quick help?

We advise you free of charge – personally, competently and directly.

041 289 21 00 mail@dimag.ch

Blog Posts

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