Refund policy

We do not offer a general right of withdrawal or return. As a general rule, ordered and delivered items cannot be returned.

Exception: Product Defects or Incorrect Delivery

A return will only be accepted if there is a verifiable product defect (material or manufacturing defect) or if we have demonstrably delivered an incorrect item.

Please notify us of any product defect immediately upon receipt of the goods and provide photos together with a brief description of the defect. The goods may only be returned after we have confirmed and authorised the return.

Conditions for Returns in the Event of a Confirmed Product Defect

• The goods must be clean, complete and securely packaged for transport, preferably in the original packaging.
• If the goods show signs of use, soiling or damage caused by improper handling, the return may be refused or a reduction in value may be deducted.
• Postage and shipping costs will not be refunded unless the return is due to a product defect confirmed by us or an incorrect delivery.

Processing and Refunds

Once we have received and inspected the returned goods, we will cancel the contract and refund the value of the goods (or provide a replacement where appropriate and available). Refunds are generally processed within 2 working days after receipt of the goods and successful inspection.

Custom-Made Products

Items manufactured according to customer-specific requirements (e.g. special dimensions or custom-made products) are generally excluded from returns, including in cases where the customer simply does not like the product. Such products are identified accordingly in the product description.